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FAQ's

When will my order be dispatched?

Orders for new baby gifts and gift boxes will be dispatched the same day or next day, Monday to Friday.

Will a receipt or invoice be in inside my gift box?

No.  We do not put a receipt/invoice inside any of our gift boxes or parcels.  If, however, you would like a receipt/invoice then please ask us and we'll be happy to Email you one.  Alternatively, if you are having the gift delivered to yourself and you want the receipt included with the delivery, again just let us know and we'll be happy to do that for you.

Do you deliver to Hospital maternity wards?

Unfortunately, no.  It seems an obvious one, but unfortunately, the increased security concerns in hospitals means that delivery drivers requiring a signature on delivery are not being allowed onto the wards.  More information can be found on our Delivery Information page.

I want to change my order, is it too late?

As long as your order hasn’t been dispatched then we are more than happy to amend it for you. Please call us on 033 022 04268 where a friendly customer service representative will be able to help.

Do you dispatch overseas?

Yes we do.  We use the Royal Mail International Tracked and Signed service, and to make it easy, we have just 2 catagories: Europe = £10 and Rest of the World = £16.  For more details, and to see the HUGE list of countries in Europe, please see our Delivery Information page.

Can I track my order?

We do email customers with a tracking reference once your gift has been dispatched. Unfortunately, the tracking reference does not show the parcel in transit but it will show you when it’s been received and signed for. Please note that this can take a few days.

Where can I enter a message for my order?

The gift message box will be displayed on the product page. If you only wish to purchase an individual item(s) but no gift box, then you can select one of our Baby Gift Cards to be added to your order..

 


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