Loading... Please wait...

Delivery Information

Orders placed will be dispatched the same or next day by Royal Mail First Class, Monday to Friday, the only exceptions to this are:
  1. our personalisation range where orders will be dispatched within 1-5 working days. This includes our ‘fill your own’ gift box range when selecting personalised products to be included.
  2. any special notice posted in RED beside the Novababy logo in the Header of every page on the site.

All our orders are sent using the Royal Mail service, purchases for the UK and under £25 are sent standard 1st Class Mail, orders for the UK and over £25 are sent 1st Class Recorded Signed For™.  For International deliveries we use the Royal Mail International Tracked & Signed service. 

Orders Under £25 - First Class UK Delivery - FREE

Delivery is normally next working day from dispatch but can take between 1-3 working days.

Orders Over £25 - First Class Recorded Signed For™ UK Delivery - FREE

Delivery is normally next working day from dispatch but can take up to 1-3 working days. You (or the recipient) will need to be present to sign for your delivery - if you or the recipient are out, the delivery driver will return the package to the local depot and leave a card collection for re-delivery to be arranged.

Deliveries to Hospitals and maternity wards

Unfortunately, due to increasing hospital security restrictions, it is not possible for us to accept orders with a hospital address, as delivery drivers cannot go onto wards to make the delivery and get a signature from the recipient. If we receive an order with a hospital address, we will endeavour to contact you and ask for an alternative delivery address and date that you would like your gift delivered.

Deliveries to the Highlands and Islands

Whilst delivery to most areas is within 1-3 days from dispatch, deliveries to the Highlands and Islands can take a little longer. Postcodes for areas where longer delivery times should be expected are:

  • GY1 (Herm only)
  • GY9
  • HS2
  • KW16-17
  • PA61-75
  • PA78
  • PH30
  • PH41-44
  • ZE2-3

International Deliveries - Royal Mail International Tracked & Signed.

We are able to accept orders for world wide delivery using Royal Mail's 'International Tracked & Signed' service.  The table below shows the additional charges that apply to international deliveries:

Delivery Region Charge Coverage
UK FREE UK (England, Wales, Scotland,Northern Ireland, Isle of Man and Channel Islands)
Europe £10

Albania, Andorra, Armenia, Austria, Azerbaijan,
Belarus, Belgium, Bosnia and Herzegovina, Bulgaria,
Cayman Islands, Cyprus, Czech Republic, 
Denmark,
Estonia
Faroe Islands, Finland, France, 
Georgia, Germany, Gibraltar, Greece, Greenland,
Holy City (Vatican City), Hungary,
Iceland, Ireland (Republic of), Italy, 
Kazakhstan, Kyrgyzstan,
Latvia, Liechtenstein, Lithuania, Luxembourg,
Macedonia, Malta, Moldova (Republic of), Monaco, Montenegro
Netherlands, Norway,
Poland, Portugal, 
Romania, Russian Federation,
San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Tajikistan, Turkey, Turkmenistan,
Ukraine, Uzbekistan

Rest of the World £16 Everywhere else not listed above.

 

International Delivery Charges will be added to your order at the checkout.

  • Delivery to Western Europe is normally within 2-5 working days.
  • Delivery to Eastern Europe is normally within 3-5 working days.
  • Worldwide delivery is normally within 5-7 working days.

Please Note: 

  • Overseas deliveries may be subject to local import duties and taxes. Novababy cannot be held responsible for any of these additional costs and they will need to be settled by the recipient.  Novababy can also not be held responsible for any Customs and Excise delays affecting the delivery.

  • Overseas delivery addresses cannot be verified, please ensure that you enter the correct address when ordering. Novababy will not be liable for any incorrect addresses given.



About Novababy


PCI Compliance

Newsletter


Connect with us