Returns Policy

If for any reason you are not completely satisfied with your purchase, please contact us immediately by phone on 0845 680 4268 or email to customer.service@novababy.co.uk or by completing the form below.  This must be done within 7 working days of receiving your order and we will offer a full refund providing the goods are received back in good condition and in the original packaging – for full details please see our full terms and conditions.

Please Note: Before we can accept a returned item, you must complete the 'Returns Form' below to receive an RMA (Return Merchandise Authorisation) number, which we will Email to you.

Damaged/Faulty Goods

Please check your purchase as soon as it is delivered - if you find any items damaged/faulty then let us know immediately by email to customer.service@novababy.co.uk. We request that the damaged/faulty goods are returned to us within 14 days of delivery and as long as this is adhered to we will ensure postage costs are refunded in full.

Please Note: Before we can accept a returned item, you must complete the 'Returns Form' below to receive an RMA (Return Merchandise Authorisation) number, which we will Email to you.

Refunds

All refunds will be made within 30 days of a refund being agreed.

Returns Form

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