Orders placed prior to 2pm (UK time) will be dispatched the same day Monday to Friday, the only exceptions to this are:
All our orders are sent using the Royal Mail service, purchases for the UK and under £25 are sent standard 1st Class Mail, orders for the UK and over £25 are sent 1st Class Recorded Signed For™. For International deliveries we use the Royal Mail International Tracked & Signed service.
Delivery is normally next working day from despatch but can take between 1-3 working days.
Delivery is normally next working day from desptach but can take up to 1-3 working days. You (or the recipient) will need to be present to sign for your delivery - if you or the recipient are out the delivery driver will return the package to the local depot and leave a card collection or re-delivery to be arranged.
Unfortunately, due to increasing hospital security restrictions, it is not possible for us to accept orders with a hospital address. We value your order and the safe delivery of your gift, which is why we have selected a signed for delivery service, however, hospitals are increasingly preventing delivery drivers from going onto wards to make a delivery and get a signature from the recipient. Even when hospitals do accept a delivery, it is often to a reception desk or delivery office, and packages can take 'some time' to get onto the ward, and by that time the recipient could already have been discharged, and the hospital will NOT forward the package onto the recipients home address.
If we recieve an order with a hospital address, we will endeavor to contact you and ask for an alternative delivery address and date that you would like your gift delivered.
Whilst delivery to most areas is within 1-3 days from despatch, deliveries to the Highlands and Islands can take a little longer. Postcodes for areas where longer delivery times should be expected are:
We are able to accept orders for world wide delivery, using Royal Mail's 'International Tracked & Signed' service. The table below shows the additional charges that apply to international deliveries:
Delivery Restrictions: Please note Nappy Cakes CANNOT be delivered outside of the UK.
|UK||FREE||UK (England, Wales, Scotland,Northern Ireland, Isle of Man and Channel Islands)|
Albania, Andorra, Armenia, Austria, Azerbaijan,
|Rest of the World||£16||Everywhere else, not listed above.|
International Delivery Charges will be added to your order at the checkout.
Overseas deliveries may be subject to local import duties and taxes Novababy Ltd cannot be held responsible for any of these additional costs and they will need to be settled by the recipient. Novababy Ltd can also not be held responsible for any Custom and Excise delays affecting the delivery.
Overseas delivery addresses cannot be verified, please ensure that you enter the correct address when ordering. Novababy Ltd will not be liable for any incorrect addresses given.