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Delivery Information

 

Orders placed prior to 2pm (UK time) will be dispatched the same day Monday to Friday, the only exceptions to this are:

  1. our Nappy Cake range where orders will be dispatched within 24 hours of ordering, and
  2. our personalisation range where orders will be dispatched within 1-5 working days. This includes our ‘fill your own’ gift box range when selecting personalised products to be included.
  3. any special notice posted in RED beside the Novababy logo in the Header of every page on the site.

All our orders are sent using the Royal Mail service, purchases for the UK and under £25 are sent standard 1st Class Mail, orders for the UK and over £25 are sent 1st Class Recorded Signed For™.  For International deliveries we use the Royal Mail International Tracked & Signed service. 

Orders Under £25 - First Class UK Delivery - FREE

Delivery is normally next working day from despatch but can take between 1-3 working days.

Orders Over £25 - First Class Recorded Signed For™ UK Delivery - FREE

Delivery is normally next working day from desptach but can take up to 1-3 working days. You (or the recipient) will need to be present to sign for your delivery - if you or the recipient are out the delivery driver will return the package to the local depot and leave a card collection or re-delivery to be arranged.

Deliveries to Hospitals and maternity wards

Unfortunately, due to increasing hospital security restrictions, it is not possible for us to accept orders with a hospital address.  We value your order and the safe delivery of your gift, which is why we have selected a signed for delivery service, however, hospitals are increasingly preventing delivery drivers from going onto wards to make a delivery and get a signature from the recipient.  Even when hospitals do accept a delivery, it is often to a reception desk or delivery office, and packages can take 'some time' to get onto the ward, and by that time the recipient could already have been discharged, and the hospital will NOT forward the package onto the recipients home address.

If we recieve an order with a hospital address, we will endeavor to contact you and ask for an alternative delivery address and date that you would like your gift delivered.

Deliveries to the Highlands and Islands

Whilst delivery to most areas is within 1-3 days from despatch, deliveries to the Highlands and Islands can take a little longer. Postcodes for areas where longer delivery times should be expected are:

  • GY1 (Herm only)
  • GY9
  • HS2
  • KW16-17
  • PA61-75
  • PA78
  • PH30
  • PH41-44
  • ZE2-3

International Deliveries - Royal Mail International Tracked & Signed.

We are able to accept orders for world wide delivery, using Royal Mail's 'International Tracked & Signed' service.  The table below shows the additional charges that apply to international deliveries:

Delivery Restrictions: Please note Nappy Cakes CANNOT be delivered outside of the UK.

Delivery Region Charge Coverage
UK FREE UK (England, Wales, Scotland,Northern Ireland, Isle of Man and Channel Islands)
Europe £10

Albania, Andorra, Armenia, Austria, Azerbaijan,
Belerus, Beligium, Bosnia and Herzegovina, Bulgaria,
Cayman Islands, Cyprus, Czech Republic, 
Denmark,
Estonia
Faroe Islands, Finland, France, 
Georgia, Germany, Gibraltar, Greece, Greenland,
Holy City (Vatican City), Hungary,
Iceland, Ireland (Republic of), Italy, 
Kazakhstan, Kyrgyzstan,
Latvia, Liechtenstein, Lithuania, Luxembourg,
Macedonia, Malta, Moldova (Republic of), Monaco, Montenegro
Netherlands, Norway,
Poland, Portugal, 
Romania, Russian Federation,
San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Tajikistan, Turkey, Turkmenistan,
Ukraine, Uzbekistan

Rest of the World £16 Everywhere else, not listed above.

 

International Delivery Charges will be added to your order at the checkout.

  • Delivery to Western Europe is normally within 2-5 working days.
  • Delivery to Eastern Europe is normally within 3-5 working days.
  • Worldwide delivery is normally within 5-7 working days.

Please Note: 

  • Overseas deliveries may be subject to local import duties and taxes Novababy Ltd cannot be held responsible for any of these additional costs and they will need to be settled by the recipient.  Novababy Ltd can also not be held responsible for any Custom and Excise delays affecting the delivery.

  • Overseas delivery addresses cannot be verified, please ensure that you enter the correct address when ordering. Novababy Ltd will not be liable for any incorrect addresses given.



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